Our Policies
PRIVACY POLICY
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
We collect information that you provide to us directly, such as when you fill out forms or contact us. We may also collect usage data through cookies and tracking technologies.
We use your information to provide and improve our services, communicate with you, and for marketing purposes. We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our services, subject to strict confidentiality agreements.
We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the internet is completely secure.
You have the right to access, correct, or delete your personal information. You can contact us to exercise these rights.
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our Facebook page, Instagram account, and website.
If you have any questions about this privacy policy, please contact us via our Facebook page or Instagram account.
FILLS
Refills for eyelash extensions are required approximately every 2-3 weeks depending on the natural lash cycle and proper care. A refill scheduled closer to 4 weeks from the previous appointment will need to be rescheduled as a full set.
Also in order to qualify for a refill you must have a MINIMUM of 50% lashes of your lashes remaining.
If you have under 50% lashes remaining, a new full set will be charged.
2 week fills: will require at least 60%-70% of the lashes remaining to qualify for the 2 week fill price.
Foreign fill: Before the service begins, clients will have a consultation and assessment. During this, the technician will evaluate the condition of the client's lashes and discuss their desired results. Based on the consultation, we may need to adjust the lash set or style to address any issues with the previous extensins, or in some cases, recommend a full set after removal if needed..
CANCELLATION POLICY
We kindly ask for at least 24 hours' notice for cancellations. Cancellations made less than 24 hours in advance will incur a fee of $30. Clients who cancel will need to pay this fee before they are allowed to book future appointments. Exceptions may apply in cases of emergencies.
NO-SHOW POLICY
A no-show occurs when a client fails to attend a scheduled appointment without prior notice. No-shows will result in a charge of $50. Clients who miss their appointments will need to settle this fee before booking any future appointments. Additionally, please note that the $50 deposit paid to secure appointments are non-refundable in the event of a no-show.
LATE POLICY
If you are 15 minutes late to your appointment without notice, it will be considered a no-show and automatically cancelled. A $50 fee will be applied for the cancellation. Please let me know if you're running late so we can make arrangements.
FIXING POLICY
Your satisfaction and the quality of your lash extensions are our top priorities. If you have any questions or concerns regarding retention, or if you'd like to schedule a retention fix appointment, please reach out to us. We're here to ensure you look and feel your best!
If you experience any retention issues within the first 3 days, please contact us as soon as possible. Should the issue be due to a technical error or product defect, we’ll offer a complimentary fix appointment. During this appointment, we'll make any necessary repairs or touch-ups to ensure your lash extensions are flawless and long-lasting. (This offer is valid within 5 days of your initial appointment.)
COMMUNICATION
If you have any questions or concerns, feel free to reach out to me via my social media accounts linked in the icons below the page. Don’t hesitate to message!